At OR HMS Fashion, we aim to deliver your orders quickly and safely. Please read our shipping policy below for details on how your orders are processed and delivered.

1. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods

We deliver using trusted courier and logistics partners.
Available shipping options and fees will be displayed at checkout or confirmed at the time of order.

3. Delivery Time

Estimated delivery times:

• Local deliveries: 2–5 business days
• Outstation / nationwide deliveries: 3–7 business days

Delivery times are estimates and may vary due to location, weather, or courier delays.

4. Shipping Fees

• Shipping fees are calculated based on location, weight, and delivery method.
• Any applicable duties or taxes for international orders are the customer’s responsibility.

5. Order Tracking

Once your order has been shipped, tracking details will be provided via email, SMS, or messaging platform (if available).

6. Incorrect Address

Please ensure your delivery address and contact details are correct.
OR HMS Fashion is not responsible for delays or lost packages caused by incorrect or incomplete address information.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

• Please contact us within 48 hours of delivery.
• Provide photos or proof where necessary.
• We will assist in resolving the issue with the courier.

8. Failed Delivery Attempts

If a delivery attempt fails due to customer unavailability or incorrect address:

• Re-delivery may result in additional shipping charges.
• Orders returned to us due to failed delivery may require a new shipping fee.

9. Wholesale Orders

• Wholesale shipping fees and timelines may differ based on order size and destination.
• Customers will be informed of shipping costs before order confirmation.

10. Policy Changes

OR HMS Fashion reserves the right to update this Shipping Policy at any time without prior notice.